Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Junior
Vacancies: 1
Skills: Arabic Language, English Language, Video Editing, Technical Support, Tigrinya Language

Client Support & Success Intern

Our company builds custom websites, booking systems, POS systems, and dedicated takeaway solutions for restaurants and small businesses.

We believe great work starts with a positive, supportive, and professional working environment. As part of an international company, you'll benefit from a strong focus on employee well-being, development, and work-life balance, including 25 days of paid leave per year (approximately 2 paid leave days per month) and opportunities to learn, grow, and take on greater responsibility.

We’re looking for a Client Support & Success Intern who is a strong communicator, learns systems quickly, and enjoys helping clients understand and solve problems.

This is a full-time, on-site internship at our office in Addis Ababa, Ethiopia.

The internship salary is 10,000 ETB per month. Interns who demonstrate strong performance, communication skills, system knowledge, reliability, and the ability to handle clients independently can progress to a Client Support & Success Officer position with a salary of 30,000 ETB per month.

What you'll do
• Communicate with clients and assist with questions, requests, and issues related to our services.
• Learn our booking, POS, takeaway, website, and other systems in depth so you can confidently guide clients.
• Understand what clients are trying to achieve, even when they may not know how to clearly describe the solution they need.
• Guide clients through features and explain how to use our systems effectively.
• Troubleshoot client issues and provide clear, practical solutions.
• Record step-by-step tutorial and support videos showing clients how to use features, complete tasks, or solve problems within the system.
• Use screen recording and basic video editing, including cutting videos and adding subtitles when needed.
• Explain technical or system-related information in a simple and understandable way.
• Identify when a request requires technical implementation and pass it to the Client Onboarding & Implementation team.
• Turn client requests into clear, detailed tasks so the implementation team understands exactly what needs to be done.
• Follow up on implementation requests to ensure the client's original requirement has been addressed.
• Manage client requests, follow-ups, notes, and tasks through our CRM.
• Learn new company features and be able to explain and demonstrate them to clients.
• Maintain professional, patient, and friendly communication across calls, messages, email, and video.

What we're looking for

You don't need to be a developer or know how to build websites in WordPress. However, you must be comfortable with technology and able to understand digital systems quickly and in depth.

You should have:
• Fluent professional English — spoken and written.
• Fluent Arabic — spoken and written.
• Fluent Tigrinya — spoken.
• Strong communication and interpersonal skills.
• Confidence communicating professionally with clients.
• Strong listening skills and the ability to understand what a client actually needs.
• Ability to learn new software and systems quickly.
• Good general technology and computer skills.
• Strong problem-solving and troubleshooting skills.
• Ability to explain technical information simply and clearly.
• Ability to demonstrate processes through screen-recorded videos and step-by-step instructions.
• Basic video recording/editing skills or the ability to learn quickly.
• Strong attention to detail and organizational skills.
• Ability to manage multiple client requests and follow-ups.
• Patience, professionalism, reliability, and willingness to take ownership of client issues.

Nice to have
• Previous experience in customer service, client success, customer support, or sales.
• Experience using a CRM or task/ticket management system.
• Experience supporting software or technology products.
• Familiarity with booking systems, POS systems, websites, or e-commerce platforms.
• Experience creating tutorials, screen recordings, or instructional videos.

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