Customer Service Head

Customer Service Head
Bachelor’s Degree in Management, Business Administration, Marketing, Public Administration, or with related field of study with relevant work experience
Duties and Responsibilities
- Oversee daily customer service operations and front office activities.
- Ensure timely and accurate handling of member inquiries, complaints, and requests.
- Build and maintain strong relationships with SACCO members.
- Ensure members receive clear information about products, services, and procedures.
- Manage and resolve escalated member complaints efficiently.
- Establish a structured complaint handling and feedback system.
Quanitity Required: 1
Minimum Years Of Experience: #5_years
Salary: 22825.00
Deadline: June 20, 2026
How To Apply: Submit your application and CV along with supporting documents via email: vertexsacco@gmail.com or apply in person to our head office located at Hayahulet Bata Complex, 6th floor