Customer service officer

Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Junior
Vacancies: 1
Skills: Detail Oriented

Customer service officer - Sheger city/Legetafo
E-Ethio Credit System PLC is looking for a qualified, responsible, and detail-oriented Customer Service Officer for our building located in Legetafo.

The role involves rental accounting, payment collection, tenant/customer service, documentation, and supervision of security and cleaning staff.

Key Responsibilities
• Record and follow up on rent, cost-sharing, and other payments.
• Collect bank advices/payment confirmations and issue official receipts.
• Maintain accurate financial and tenant records.
• Prepare daily financial and operational reports for Head Office.
• Handle tenant inquiries, complaints, and service requests and follow up until resolved.
• Supervise security and cleaning personnel, including attendance, discipline, and performance.
• Coordinate with Finance and General Service departments on building-related matters.
• Report significant financial, operational, safety, security, and tenant issues.

Qualifications & Requirements
• Bachelor’s Degree in Accounting & Finance, Business Administration, Management, or a related field.
• 1–4 years of relevant work experience.
• Experience in rental accounting, property/building administration, or customer service is highly preferred.
• Good knowledge of MS Excel and Microsoft Office.
• Strong communication, organization, follow-up, and customer-service skills.
• Ability to supervise and coordinate support staff.
• Fluency in Afaan Oromo, Amharic, and English is required.
• Honest, responsible, disciplined, and detail-oriented.
• Residence around Legetafo/Sheger is preferred.

Location: Legetafo