Background of Enat Bank
Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.
Enat’s domestic banking services make it easy to deposit and manage your money. The minimum required for a deposit is only 10 birr.Enat’s International Banking offers a suite of services for individuals and business, providing conventional commercial banking services, and with special emphasis on the banking needs of women.
Enat’s International Banking offers a suite of services for individuals and business.
Enat Bank Vacancy- Branch Manager
Enat Bank invites interested and qualified applicants for the following job positions. Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.
The Bank is a private financial institution established to provide effective, efficient and full-fledged banking services, focusing on addressing women with financial access, aiming at development, business growth and profitability to meet the expectation of all its stakeholders.
It is also where the career of promising banking talents are shaped into seasoned banking professionals with challenging but conducive working environments.
Position : Branch Manager Grade C
Job Summary
Remains primarily responsible and accountable for the overall performance of the Branch,
Engages in all operational activities of the branch as required by the volume and intensity of the work,
Ensures the success and best achievement of the Branch in providing excelling customer services,
Prepares annual action plan of the branch and manages all resources availed to accomplish and meet the goal,
Ensure the proper implementation of policies and procedure throughout the branch,
Prepare & submit periodic performance report of the branch.
Job Requirement
Education and Experience: MA/MBA in Banking & Finance, Accounting, Business Administration, Economics, Management and any other related fields with 6.5 years of experience or BA in the same fields with 8.5 years of experience in banking industry, of which 2 years in customer services manager grade B /or 3 years as Branch accounts administrator position Grade A.
Salary: as per the Bank’s scale
Place of work: Bedele Branch, Wolkite Branch, Woletie Branch and Gambela Branch
Deadline Date March 15, 2026
How to Apply
NB:
Only short listed candidates will be communicated
The Bank has the right to cancel the post advertised
Interested applicants fulfilling the above requirements are invited to submit their applications only online through
<a href="https://evacancy.enatbanksc.com/#/vacancy" target="_blank" rel="noopener">https://evacancy.enatbanksc.com/#/vacancy</a>
until March 15, 2026.
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1: Manager, Customer Service Management Division
Essential Function
• Develop and implement customer service policies and procedures;
• Maintain an orderly workflow according to priorities define and communicate customer service standards;
• Responsible to improve customer service experience, create engaged customers and facilitate organic growth;
• Establishes a channel for collecting customer feedbacks & reflect up on the feedbacks collected such as establish and manage customer free call-center;
Conduct customer satisfaction survey for every customer group;
• Continuously monitors branches performance with respect to customer service;
• Assesses relevant customer, competitor and industry insights to help define strategies to improve client experience and grow deposits;
• Take ownership of customers issues and follow problems through to resolution across the bank;
• Conduct regular services reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities;
• Review and track customer complaint and resolution and report to EMT;
• Participate in recruitment process, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment;
• Keep ahead of industry’s developments and apply best practices to areas of customer service improvement;
• Review and assess customer service contract oversee the achievement and maintenance of agreed customer service levels and standards;
Ensure the necessary resources and tools are available for quality customer service delivery;
• Handle complex and escalated customer service issues;
• Identify and implement strategies to improve quality of service, productivity and profitability;
Educational Background
• BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 8.5/6.5 years of experience in relative fields, preferably in banking industry, of which at least 2 years as a relevant Senior officer position. Skill on computing, supervisory & team building, analysis.
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Place of Work:
Addis Ababa
2: Senior Marketing Officer
Essential Function
• Assist in development of short- and long-term plans and budgets for the marketing and communications program and its activities, monitor progress, assure adherence and evaluate performance;
• Assist the Marketing Manager in the co-ordination, organization and promotion of events and activities including attendance at external and internal events.
Evaluate events/marketing activities and related impact by writing reports to feedback information, impact assessment and to inform future development.
• Responsible for maintaining consistency and alignment of all marketing activities across all channels with the overall direction of the endorsed brand architecture and style guides;
• Develop various proposals which enable to enhance the bank’s brand and overall growth by creating favorable team spirit;
• Create and implement a comprehensive marketing and communications program that will enhance the Bank’s image and position within the market and the general public and measure the success of each implemented program;
Education Background
• BA/MBA in Marketing Management, Business Administration, Management and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant officer position.
Place of Work:
Addis Ababa
3: Senior Customer Service Officer
Essential Function
• Analyze business processes improvement solutions to determine effectiveness.
• Analyze customer information and needs to improve customer relationships.
• Analyze customer service needs by building communicative and open relationships..
• Facilitate adherence to customer service standard.
• Monitor lapses in delivery of products and services to customers.
• Plan delivery of services that meet customer requirements.
• Resolve customer relationship management conflicts.
• Respond to incoming calls, emails and other message from customers and give them the right answers and directions
• Give accurate direction and support to the division to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment in connection with customer service
• Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service division and recommend better strategies that will yield better results
Educational Background
• BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Bank