Junior Customer Service Officer

Junior Customer Service Officer
Diploma or Bachelor’s Degree in Business Administration, Information Technology, Marketing, or with related field of study with relevant work experience
Duties and Responsibilities
- Receive and respond to customer inquiries via phone, email, chat, and walk-in requests.
- Provide shipment status updates and delivery information.
- Track delivery performance and follow up on delayed shipments.
- Coordinate with dispatch, drivers, warehouse, and operations teams.
- Record customer complaints and service incidents.
- Investigate delivery failures, delays, lost parcels, or damaged shipments.
- Identify recurring customer issues and recommend corrective actions.
Quanitity Required: 1
Minimum Years Of Experience: #0_years
Deadline: July 12, 2026
How To Apply: Click the apply button below
Note: Only female applicants are eligible to apply