Call Centre Agent
procedures and quality standards.
Call Centre Agent
Diploma or Bachelor's Degree in any field of study with relevant work experience
Duties and Responsibilities
- Receive and handle inbound customer calls professionally.
- Provide accurate information and customer support.
- Research and verify business/service information online.
- Update and maintain the company's knowledge base system.
- Record customer interactions and escalate issues when necessary.
- Follow company procedures and quality standards.
- Meet performance targets and work effectively with the team.
Quanitity Required: 3
Minimum Years Of Experience: #0_years
Deadline: August 20, 2026
How To Apply: Click the apply button below
Note: Proficiency in Afan Orormo and Amharic is mandatory and only female applicants living around Bole Flamingo are eligible to apply. Applicants must be available to start as soon as possible and working hours are from morning 2:30 LT to night 3:00 LT on a shift-based schedule.