Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Intermediate
Vacancies: 1
Skills: Proactivity, Administrative Skills, Communication, Customer Service

Key responsibilities
• Greets warmly and assist visitors, clients and customers upon arrival
• Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible
• Answer phones from prospective customer and guest, taking messages and delivering same to concerns
• Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person
• Handle client complies in consolation or connecting them with concerned managers as urgently as possible
• Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received
• Manage and route incoming calls to the appropriate personnel
• Effectively communicates information to guest and internal staff
• Handles inquire and provide information about the organization’s service
• Ensures proper sign-in procedures for visitors and issue victors’ badges
• Direct victors to the relevant person or département
• Provides excellent customer service, addressing inquires and concern
• Maintain a professional and friendly manner at all times
• Maintains accurate and Up To Date record of visitors logs calls and appointments
• Contribute to the organizational and maintenance of officer filling system
• Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors
• Makes appointment for staff and reminding them of approaching appointments
• Ensure urgent message are followed up accordingly by the staff member concerned
• Makes official phone calls on behalf of executive members and senior managers
• Maintains an attractive, pleasant neat front desk area
• Update staff contacts sheet on any changers as requires
• Assist with administrative and clerical tasks as needed
• Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance
• Prepare periodic reports and submitted to immediate supervisor
• Perform other similar activities as signed by her/his immediate Supervisor
• Qualification: Bachelor's degree in Business Administration, Management, Marketing, or a related field of study

Minimum of 2–3 years of experience in reception, customer service, or administrative support roles.

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