Manager

Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Expert
Vacancies: 1
Skills: Financial Acumen, Financial and Business Management System (FBMS), Leadership Development, Customer Communication & Advocacy, Operational Planning, Retail Management

We strongly encourage applications from international professionals or candidates with extensive foreign retail experience operating within luxury, high-end lifestyle, or multi-category retail environments.

We are seeking an experienced, high-caliber General Operations & Retail Manager to lead daily retail operations, oversee cross-category floor performance, manage store staff, and safeguard our brand standards across fine jewelry, attire, and curated retail concepts.

As the operational anchor of Regal PLC, you will work directly with leadership to drive sales growth, maintain strict inventory control, elevate customer service standards, and ensure every category operates with prestige and precision.

Key Responsibilities

Retail Operations & Store Management: Oversee daily opening, floor management, staff schedules, and closing procedures across all department sections (Jewelry, Attire, Gift Shop, Kids).

Team Leadership & Performance: Recruit, train, and manage retail sales advisors and floor staff. Foster a customer-first environment aligned with luxury hospitality standards.

Inventory & Asset Control: Monitor stock intake, high-value security (especially fine jewelry), cross-category inventory audits, and loss prevention protocols.

Customer Experience & Relations: Maintain impeccable VIP client relations, resolve elevated customer inquiries, and ensure floor visuals adhere strictly to brand visual merchandising guidelines.

Sales & Financial Performance: Track daily sales metrics, meet monthly revenue targets, manage store-level expenses, and deliver regular performance updates to executive leadership.

Vendor & Supply Coordination: Assist leadership in inventory restocking schedules, local supplier liaisons, and floor display rotations for seasonal launches.

Candidate Qualifications & Requirements

Experience: Minimum 10–15 years in retail management, multi-department floor supervision, or boutique operations (experience in fine jewelry, luxury attire, or premium lifestyle retail is strongly preferred).

Leadership: Proven ability to train, motivate, and direct a diverse retail team.

Operational Discipline: Strong command of inventory management systems, cash flow reconciliations, and retail point-of-sale (POS) software.

Communication & Presentation: Fluent in Amharic and English; exceptional interpersonal skills with an impeccable personal presentation matching a high-end luxury brand.

Problem Solving: Ability to handle high-value inventory security, customer escalations, and fast-paced retail demands with composure and authority.