ZamZam Bank S.C Job Vacancy
Zamzam Bank S.C would like to hire competent and qualified applicants for the following position.
ZamZam bank S.C is the first bank to get a license from the National bank of Ethiopia to operate as a full-fledged Interest-Free Bank in the country. The bank is established to enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors.
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Position 1: Database Administrator I
Minimum qualification and work experience:
• BSC degree in Computer Science, Computer Engineering, Information System, Information Science, Software Engineering, Electrical Engineering, or a related field
• 2 years of experience is required, preferable with knowledge to assist in the installation, configuration, and maintenance of database systems (e.g., MySQL, PostgreSQL, MongoDB, Oracle, SQL Server).
• Monitor database performance and troubleshoot issues to ensure high availability and reliability, perform regular database backups and restorations as required, Optimize database queries to improve system efficiency, Support database security measures, including access controls and data encryption, collaborate with developers and other IT team members to support database needs for applications, Maintain and update database documentation, including schemas and procedures
Duty Station:Head Office
Position 2: System Administrator I
Minimum qualification and work experience:
• BSC degree in Computer Science,   Computer Engineering,  Information System,  Information Science, Software Engineering, Electrical Engineering, or a related field
• 2 years of experience; Relevant professional qualifications and certifications on IBM power machines, Unix Operating Systems like AIX, Linux, Web Logic, virtualization ,etc
Duty Station:Head Office
Position 3: Junior Banking Business Officer
KEY RESPONSIBILITIES
• Attend to customer inquiries, complaints, and requests regarding banking services.
• Provide solutions to customer issues while complying with bank policies and regulations.
• Offer professional advice on banking products and services to customers.
• Process cash and non-cash transactions (deposits, withdrawals, transfers, payments) accurately.
• Assist in reconciling discrepancies in accounts and transaction records.
• Support account opening, updating, and closing processes for customers.
• Ensure compliance with banking regulations and internal controls in all operations.
• Maintain confidentiality and security of customer information.
• Adhere to bank policies, procedures, and service standards during transactions.
• Assist senior officers with document filing, record-keeping, and report preparation.
• Prepare daily, weekly, and monthly transaction reports as required.
• Ensure proper documentation and secure storage of records.
• Support branch operations by assisting senior staff with day-to-day tasks.
• Participate in resource mobilization and customer service improvement initiatives.
• Help maintain cash balances and ensure daily balancing of cash drawers.
• Continuously learn about banking products, services, and systems.
• Stay updated on industry trends, regulations, and best practices.
• Attend training sessions to enhance professional skills and knowledge.
Duty Stations:
Delomena, Yebbu and Ginir Branches (Re-advertised)
WHAT WE OFFER
• Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.
About You
MINIMUM QUALIFICATION & EXPERIENCE
Educational Qualification
• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Work Experience
• 1 year work experience in banking area as a Bank Trainee.
Additional Advantage:
Knowledge and understanding of Interest-Free Banking.
Position 4: Banking Business Officer I
KEY RESPONSIBILITIES
• Attend to customer queries and complaints professionally and promptly.
• Deliver high-quality service at all customer touch points.
• Maintain positive relationships with customers and staff to foster a service-oriented environment.
• Enhance the bank’s image through proactive customer handling and satisfaction initiatives.
• Ensure strict compliance with regulatory standards, bank policies, procedures, and the code of conduct.
• Perform all tasks in accordance with the bank’s service standards and timelines.
• Adhere to compliance and operational risk controls to protect the bank’s interests.
• Identify and recruit prospective customers through various engagement channels.
• Provide professional advice to customers on suitable bank products and services.
• Promote the bank’s products, services, and digital banking solutions to boost customer engagement.
• Participate in resource mobilization activities to grow deposits and product uptake.
• Handle cash and non-cash transactions accurately and securely.
• Process customer account openings, digital banking requests, and cross-selling activities.
• Assist with account closures, service terminations, and customer-related requests.
• Verify and scan customer and authorized staff signatures for authentication.
• Maintain cash holding positions and ensure accurate reconciliation of cash transactions.
• Prepare cash and non-cash transaction tickets, negotiable instruments, and related documentation.
• Balance daily cash and non-cash tickets with physical cash and account records.
• Complete and submit daily transaction reports for operational transparency.
• Continuously promote the bank’s products, services, and digital solutions.
• Support the branch in achieving sales targets for banking products.
• Handle branch vault cash management when delegated by the Branch Manager.
• Perform additional duties as assigned by the supervisor or branch management.
Duty Stations:
Woliso, Mettu
WHAT WE OFFER
• Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.
About You
MINIMUM QUALIFICATION & EXPERIENCE
Educational Qualification
• Bachelor’s degree in Business Administration, Finance, or a related field.
Work Experience
• Minimum 2 years of Branch banking experience of which 1 year as junior officer
REQUIRED COMPETENCIES
• Banking Operations • Digital Banking • Cash Management • Customer Focus • Compliance Aw • Sales & Promotion etc.
Position 5: Senior Banking Business Officer
Key Duties and Responsibilities
• Handle customer requests efficiently, ensuring satisfaction and adherence to bank standards.
• Respond to customer queries and complaints with timely and effective resolutions.
• Maintain positive relationships with customers and staff to foster a service-oriented environment.
• Authorize transactions per the bank’s risk appetite, ensuring integrity and compliance.
• Check and authorize transaction requests, verifying alignment with regulatory and internal standards.
• Countersign documents and transaction tickets for accuracy and completeness.
• Deliver high-quality service in line with the bank’s service standards and timelines.
• Maximize customer satisfaction th