Job Type: Onsite - Full Time
Education: Certificate
Experience: Junior
Vacancies: 2
Skills: Graphic Design, Customer Acquisition & Retention, Customer Support & Success

We are looking for a creative, energetic individual to join our team as a Social Media & Customer Experience Associate.

The ideal candidate will be responsible for managing social media activities, creating engaging content, communicating with customers, and providing excellent customer support across our digital platforms.

We are looking for someone who is comfortable with technology, communicates effectively, learns quickly, and can handle multiple responsibilities.

Key Responsibilities

Social Media & Content Management
• Manage daily activities across Facebook, Instagram, TikTok, and Telegram.
• Create engaging social media posts, captions, and basic promotional content.
• Design graphics and edit short videos using Canva, CapCut, or similar tools.
• Schedule and publish content consistently.
• Monitor comments, messages, and audience engagement.
• Assist with digital marketing campaigns and promotional activities.
• Track social media performance and prepare simple reports.

Customer Support & Communication
• Respond to customer inquiries through Telegram, WhatsApp, social media, and other support channels.
• Assist customers with account-related questions, service information, and basic technical issues.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Follow up on unresolved customer requests.
• Maintain accurate records of customer interactions and feedback.
• Help improve overall customer satisfaction and response times.

Qualifications & Skills
• Good understanding of social media platforms and digital trends.
• Strong written and verbal communication skills in Amharic and English.
• Basic graphic design and video editing skills.
• Familiarity with Canva, CapCut, or similar content creation tools.
• Basic knowledge of AI tools such as ChatGPT is plus
• Strong organizational and multitasking abilities.
• Friendly, patient, and professional communication style.

What We Offer
• Hands-on experience in social media, digital marketing, and customer relations.
• Opportunities to work across different brands and projects.
• Training and professional development.
• A collaborative, fast-moving work environment.
• Opportunities for career growth based on performance.

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