Working Conditions

☆ Customer Success and Deployment Officer

We are looking for a proactive, organized, and results-oriented Customer Success and Deployment Officer to coordinate candidate mobilization, documentation, training, visa follow-up, and travel arrangements, ensuring timely and efficient deployment.

■ Key Responsibilities
Mobilize and communicate with candidates throughout the deployment process.
Manage candidate profiles, documents, ERP registration, and deployment trackers.
Coordinate training, visa processing, documentation, and flight arrangements.
Work closely with Customer Service and overseas liaison officers to meet deployment targets.
Monitor progress, resolve operational delays, and prepare regular performance reports.
Support daily task coordination and maintain accurate, confidential records.

■ Qualifications and Requirements:

Diploma or degree in Hospitality, Hotel Management, Business Administration, Tourism, or a related field is preferred.
1–3 years of relevant experience in customer service, recruitment, mobilization, or operations; capable entry-level candidates may also apply.
Afaan Oromo proficiency is mandatory.
Good English communication skills.
Strong organizational, analytical, communication, and problem-solving skills.
Computer skills, including Excel/Google Sheets, email, and ERP systems.
Previous supervisory or coordination experience is an advantage.

Working Conditions
Working Days: Monday–Saturday (6 days per week)
Working Hours: 8 hours per day
Net Salary: ETB 20,000–30,000
Commission: Performance-based incentives

Application Form: Apply Here (Google Form)