Job Type: Onsite - Full Time
Experience: Senior
Vacancies: 1
Skills: Hospitality Service, Leadership, Food And Beverage Management

Role Overview

We are looking for an experienced Outlet/Café Manager to lead day-to-day café operations, drive sales, maintain food safety and service standards, and develop a high-performing team.

Key Responsibilities

Manage end-to-end café operations, ensuring efficient service and consistent execution of company standards.

Drive sales and achieve revenue targets through effective service, customer engagement, and local sales initiatives.

Monitor sales trends and key performance indicators, identify gaps, and implement corrective actions.

Lead, coach, and motivate the café team; manage shift schedules, attendance, performance feedback, and training.

Ensure high standards of customer service, order accuracy, product quality, and timely service.

Maintain food safety, hygiene, sanitation, and workplace safety standards in line with company SOPs and applicable requirements.

Oversee stock planning, ordering, receiving, storage, wastage control, and inventory accuracy.

Ensure correct operation of café equipment and prompt escalation of maintenance requirements.

Monitor billing, cash handling, daily sales reconciliation, and other operational controls.

Manage café-level profitability and monitor relevant P&L indicators.

Ensure audit readiness and timely closure of audit observations.

Maintain required records and submit regular operational and sales reports to the reporting manager.

Resolve customer concerns professionally and escalate significant issues when required.

Minimum Requirement
• 4–7 years of relevant experience in the Food & Beverage or hospitality industry, preferably in café operations.
• Demonstrated ability to lead teams, manage daily operations, and achieve sales targets.

Education
• Graduate in any discipline; a degree or diploma in Hotel Management or Hospitality is preferred.

Skills & Attributes
• Strong understanding of café operations, food safety, inventory control, and service standards.
• Good communication, interpersonal, problem-solving, and organisational skills.
• Working knowledge of POS systems, MS Office, and inventory or reporting tools.

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