Reservation & Sales Support Officer

Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Junior
Vacancies: 1
Skills: Time Management, Marketing Communications, Google Workspace

We are looking for a dynamic, customer-focused, and detail-oriented Reservation & Sales Support Officer to join our team. The ideal candidate will support daily reservation operations while assisting with sales activities, customer communication, and business development to ensure smooth operations and excellent customer service.

Key Responsibilities

• Process hotel and travel reservations, including booking confirmations, amendments, and cancellations.

• Communicate with hotels, suppliers, travel agencies, and clients regarding reservations, availability, rates, and booking requirements.

• Respond to customer inquiries and provide timely assistance with reservation-related requests.

• preparing quotations, proposals, and travel offers for clients.

• Follow up on sales inquiries, potential clients, and pending bookings to support conversion into confirmed reservations.

• Maintain accurate reservation records, client information, sales records, and reports on the company ERP system

• Assist with identifying new sales opportunities and maintaining good relationships with existing clients and suppliers.

• Coordinate with internal departments to ensure smooth booking processes and customer satisfaction.

• Update booking and customer information in company systems and ensure proper documentation.

• Monitor booking status and follow up on pending confirmations and payments where required.

• Support promotional activities and communicate available travel products and services to potential customers.

• Perform other reservation, sales, and operational duties as assigned.

Requirements

• Diploma or Degree in Business Administration, Tourism and Hospitality Management, Marketing, Sales, or a related field.

• Good communication, negotiation, and customer service skills.

• Strong organizational skills and attention to detail.

• Good computer skills, including Microsoft Office, email, and internet applications.

• Ability to communicate professionally with clients, hotels, suppliers, and colleagues.

• Customer-oriented mindset with the ability to identify sales opportunities and follow up effectively.

• Ability to work flexible shifts when required.

• Knowledge of hotel and travel reservation systems is an advantage.

• Previous experience in reservations, sales support, tourism, or hospitality is an advantage.

Key Skills

• Hotel and travel reservation management.

• Sales coordination and customer relationship management.

• Customer service and communication.

• Quotation preparation and sales follow-up.

• Data entry and record management.

• Teamwork, time management, and problem-solving.

Apply to book@businessplusvacation.com