Senior Customer Support & Sales Representative (Remote)
Southfield trading plc
Job Type: Remote - Full Time
Education: Bachelor’s Degree
Experience: Senior
Vacancies: 1
Skills: Customer Relations, Computer Literacy, Microsoft 365, Customer Relationship Management, Communication, Customer Service
Quest Developers LLC is seeking a highly experienced Senior Customer Support & Sales Representative with a proven track record supporting U.S.-based companies and American customers.
This is a senior-level position requiring excellent English communication, strong problem-solving skills, sales experience, and a thorough understanding of U.S. call center operations and performance standards.
Minimum Qualifications
• 3+ years of professional customer service/call center experience.
• Previous experience working directly for a U.S.-based company or American client is MANDATORY.
• Excellent spoken and written English with professional American customer communication skills.
• Strong knowledge of call center KPIs, including CSAT, AHT, FCR, QA Scores, SLA, Adherence, and Conversion Rates.
• Proven ability to consistently meet or exceed performance targets.
• Strong sales, upselling, customer retention, and de-escalation skills.
• Experience handling high-volume inbound calls, emails, and chats.
• Ability to multitask across CRM systems and multiple applications.
• Independent, reliable, and capable of performing with minimal supervision.
Remote Work Requirements
• Reliable Windows 10/11 computer.
• Stable fiber-optic internet with Ethernet connectivity.
• Professional USB headset and quiet workspace.
• Availability to work U.S. business hours, including evenings and weekends as required.
How to Apply
Submit your updated CV, clearly highlighting:
• Previous U.S. companies or American clients you have supported.
• Years of call center/customer support experience.
• Familiarity with KPIs and performance metrics.
• Previous sales experience and achievements.
Important: This is NOT an entry-level position. Applicants without prior experience supporting American companies or U.S. clients will not be considered.