Branch Manager

Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Senior
Vacancies: 2
Skills: Leadership Development, Employee Performance Management, Restaurant Management, Financial Management, Customer Service, Problem Solving

Job Summary

Chanoly Noodles is seeking a qualified, experienced, and results-oriented Branch Manager to oversee the daily operations of an assigned branch. The successful candidate will be responsible for managing employees, ensuring excellent customer service, maintaining food quality and safety standards, controlling operational costs, monitoring sales performance, and ensuring compliance with company policies and procedures.

The Branch Manager will lead and motivate the branch team, coordinate with the Head Office and relevant departments, manage inventory and resources, resolve customer complaints, and ensure that the branch achieves its operational, financial, and service quality objectives.

Required Qualifications and Experience
• Bachelor’s degree and Above in Hotel Management, Hospitality Management, Business Administration, or a related field.
• Relevant experience in restaurant, hotel, or food service operations, preferably in a supervisory or managerial position.
• Experience managing employees, inventory, customer service, and branch operations.Key ResponsibilitiesManage and supervise daily branch operations to ensure smooth and efficient service delivery.Lead, motivate, and coordinate branch employees to achieve operational targets.Monitor sales performance, revenue, expenses, and profitability.Ensure excellent customer service and promptly resolve customer complaints.Maintain food quality, hygiene, sanitation, and food safety standards.Monitor inventory, stock levels, material usage, and wastage to minimize losses.Ensure proper handling of cash, sales records, payments, and daily financial reports.Monitor employee attendance, punctuality, discipline, and work performance.Coordinate with the Human Resource Department on recruitment, training, performance evaluation, and disciplinary matters.Ensure compliance with company policies, operational procedures, and applicable legal requirements.Conduct regular inspections of the restaurant, equipment, furniture, and facilities.Coordinate with the Kitchen, Food and Beverage Control, Finance, Store, and other relevant departments.Prepare and submit daily, weekly, and monthly branch performance reports.Identify operational challenges and recommend practical solutions to management.Ensure proper use and maintenance of company property, equipment, and supplies.
• Manage and supervise daily branch operations to ensure smooth and efficient service delivery.
• Lead, motivate, and coordinate branch employees to achieve operational targets.
• Monitor sales performance, revenue, expenses, and profitability.
• Ensure excellent customer service and promptly resolve customer complaints.
• Maintain food quality, hygiene, sanitation, and food safety standards.
• Monitor inventory, stock levels, material usage, and wastage to minimize losses.
• Ensure proper handling of cash, sales records, payments, and daily financial reports.
• Monitor employee attendance, punctuality, discipline, and work performance.
• Coordinate with the Human Resource Department on recruitment, training, performance evaluation, and disciplinary matters.
• Ensure compliance with company policies, operational procedures, and applicable legal requirements.
• Conduct regular inspections of the restaurant, equipment, furniture, and facilities.
• Coordinate with the Kitchen, Food and Beverage Control, Finance, Store, and other relevant departments.
• Prepare and submit daily, weekly, and monthly branch performance reports.
• Identify operational challenges and recommend practical solutions to management.
• Ensure proper use and maintenance of company property, equipment, and supplies.