Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Entry
Vacancies: 2
Skills: Coordinating, Customer Issue Resolution, Creative Problem Solving, Communication

Job Description

Ethio College Prep is an educational consultancy that provides the tools, knowledge, and resources for Ethiopian students to get world-class education in the U.S. and Canada. Our mission is to help our students become better equipped for real life through exceptional education.

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative and Admin Assistant

The ideal candidate must possess exceptional communication skills, a genuine interest in exceeding customer expectations, and a proactive approach to problem-solving. We value strong computer literacy with a focus on customer relationship management (CRM) software is a plus.

Responsibilities:

Customer Service:

Focus: Respond to and resolve customer inquiries via phone, email, and live chat.

Go the extra mile: Proactively identify and address customer concerns, aiming for high satisfaction ratings.

Building relationships: Develop positive relationships with customers through excellent communication and personalized service.

Knowledge base: Maintain in-depth knowledge of our products, services, and policies to accurately answer customer questions.

CRM: Utilize CRM software (a plus) to track customer interactions, manage cases, and ensure efficient resolution of issues.

Qualifications:

Fresh graduates

Ability to learn new skills and work effectively with different teams.

Demonstrated ability to build and provide exceptional customer service.

Strong written and verbal communication skills in English.

Excellent problem-solving and conflict resolution skills.

Proficiency in MS Office Suite and Google Workspace.

Superior organizational skills and the ability to prioritize effectively in a fast-paced environment.

Ability to work independently and take initiative.

Team player with a positive and collaborative attitude.

Knowledge of CRM software is a major plus.

Benefits:

Competitive salary and benefits package.

Opportunity to work in a dynamic and growing company.

Positive and supportive work environment.

Work Hours: 8:30 am to 5 pm Monday to Friday. 8:30 am to 1 pm on Saturdays

Location: Bole Wollo Sefer at Garad City center.

If you are a highly motivated and customer-centric individual with a desire to contribute to a dynamic team, we encourage you to apply.

You can apply online by filling the form at the link below:

Apply Here (Google Form)

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