Customer Support Staff

About the Role
KokebTech, the tech division of AGT plc, is seeking two Customer Support Staff members for a full-time hybrid role based near Megenagna, Addis Ababa. This is a dedicated support role, reporting to the Head of Sales, assisting users of ProDesk (prodesk.et) and EthioMLS (mls.et).

Responsibilities
- Answer customers by email, phone, and Telegram
- Fix login, invite, and account access problems
- Help users with the Telegram bot (@etpropdeskbot), including invites, missing bills, and notifications
- Sort out payment-slip problems (bank or Telebirr) with the CTO
- Report bugs to the tech team with clear steps and screenshots, and follow up
- Write simple help notes in Amharic and English
- Pass building questions, overdue accounts, and cancellations to the Head of Sales

Requirements
- Experience in customer support, help desk, or a similar role
- Fluent Amharic and good written English
- Comfortable with web and mobile apps, Telegram, and basic troubleshooting
- Understanding of Telebirr and bank transfer slips
- Patient, organized, and clear communication skills
- Reliable internet connection for home working days

Benefits
- Modern office near Megenagna with hybrid work flexibility
- Competitive monthly salary based on experience (negotiable)
- Training on ProDesk and EthioMLS
- Stable organization with nearly 20 years of history

How to Apply
Email your CV and a short note about a difficult support case you solved to admin@agtplc.et (cc support@agtplc.com) with the subject line Customer Support Staff – KokebTech.

Deadline: October 31, 2026