Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Senior
Vacancies: 1
Skills: Teaching

Job Description

The Exam Preparation City Manager at Bright Techno Tonic is responsible for overseeing the

daily operations and management of the Exam Preparation City platform. This role involves recruiting, coordinating with educators, managing content delivery, and ensuring efficient exam preparation services. The manager addresses user and educator concerns, resolves operational challenges, and escalates technical issues to the relevant officers.

Skills and Qualifications:
• Proven experience in team and operations management.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Proficient in digital tools and platforms for managing operations.
• Problem-solving mindset and ability to work under pressure.

Key Responsibilities:

1. Recruitment and Management of Educators

1.1 Develop and execute plans to onboard-qualified exam preparation experts.

1.2 Conduct interviews, assessments, and evaluations of educator candidates.

1.3 Provide training programs and resources to ensure educators meet platform standards.

1.4 Assign educators to appropriate exam preparation activities based on expertise and availability.

1.5 Monitor educator performance and provide regular feedback.

1.6 Address issues of underperformance and implement corrective measures.

1.7 Discuss termination of contracts with the Legal and Administrative Service and the Chief Cities Officer.

2. Operations Management

2.1 Oversee the scheduling, coordination, and execution of exam preparation sessions.

2.2 Ensure exam preparation services are conducted efficiently and meet quality standards.

2.3 Handle complaints and inconveniences from users and educators professionally.

2.4 Resolve conflicts and ensure a positive experience for all stakeholders.

2.5 Identify and report technical problems to the Chief Cities Officer and Chief Technologies Officer.

2.6 Collaborate with technical teams to resolve operational issues promptly.

2.7 Prepare regular reports on operations, performance metrics, and challenges, and provide insights and recommendations to the Chief Cities Officer for improvement.

3, Administrative Actions

3.1 Take appropriate administrative actions when deemed necessary to ensure efficiency, compliance, and smooth operation within their area of responsibility.

3.2 Discuss termination of contracts with the Legal and Administrative Service and the Chief Cities Officer.

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