Call Center Agent

Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Intermediate
Vacancies: 1
Skills: Customer Relationship Management, Time Management, Sales, Negotiating, Multitasking, Communication

Liv Estetik, a hair transplant and skincare center is hiring a call center agent to join our team!

Accountable To: Marketing and customer service manager

Educational Background:

• BA degree in Marketing, Business, or a related field.

• Additional certifications in customer service, sales, or relevant health and wellness fields are a plus.

• Proven track record of meeting and exceeding sales targets.

Responsibilities

• Handle inbound and outbound customer calls.

• Provide accurate information about our service

• Assist customers in connecting with the right professionals for their needs.

• Resolve customer issues, complaints, or concerns professionally and promptly.

• Develop and implement sales strategies to meet and exceed monthly targets.

• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.

• Track and report sales performance and provide market feedback to enhance services.

• Follow up on customer and provider inquiries to ensure timely resolution.

• Prior experience in a call center or customer service role preferred.

4. Skills:

• Excellent communication, interpersonal and negotiation skills.

• Excellent customer service and handling

• Strong intrapersonal skills

• Self-motivated with a results-driven approach.

• Strong ability to build and maintain client relationships.

• Good organizational, multitasking, and time management skills.

• Ability to handle client inquiries, complaints, and requests effectively.

Language Proficiency:

• Fluency in Amharic and English, knowing other Ethiopian language is a plus.
How to Apply: Interested candidates are invited to submit their resume, cover letter, and references here on Afriwork. Only those selected for an interview will be contacted.