GENERAL MANAGER

Job Type: Onsite - Full Time
Education: Bachelor’s Degree
Experience: Senior
Vacancies: 1
Skills: Operations, Property Management, Cost Accounting, Operations Management, Food And Beverage Management, Finance

Position: General Manager (GM)

Job Summary

The General Manager will provide strategic leadership and oversee the overall operations and performance of M8trix Hotel. The successful candidate will be responsible for coordinating all hotel departments, including Front Office, Housekeeping, Food and Beverage, Kitchen, Bar, Café, Finance, and Maintenance.

This role requires a hands-on hospitality leader with a strong commercial mindset, excellent financial management capabilities, and a proven track record of improving operational efficiency, controlling costs, increasing revenue, and maintaining outstanding guest satisfaction.

Key Responsibilities

1. Hotel Operations & Service Excellence

• Oversee and coordinate daily operations across all hotel departments.

• Establish, implement, and monitor Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and service excellence.

• Maintain high standards of cleanliness, hygiene, safety, and facility readiness.

• Monitor guest feedback, resolve service issues promptly, and implement continuous improvement initiatives.

2. Financial Management & Revenue Growth

• Develop and manage departmental budgets, revenue targets, and operational forecasts.

• Monitor operating expenses, food and beverage cost of goods sold (COGS), inventory usage, and overall profitability.

• Implement effective cost-control measures while maintaining product and service quality.

• Review pricing strategies, occupancy performance, sales trends, and departmental financial reports.

• Identify opportunities to increase revenue, improve margins, and maximize the hotel's financial performance.

3. Leadership & Human Resource Management

• Lead, motivate, and develop department heads and hotel employees.

• Establish clear performance objectives, accountability standards, and key performance indicators (KPIs).

• Oversee staff recruitment, training, scheduling, performance evaluations, and professional development.

• Foster a culture of teamwork, professionalism, accountability, and exceptional guest service.

4. Inventory, Procurement & Supplier Management

• Oversee purchasing procedures, stock control, inventory management, and supplier relationships.

• Ensure responsible resource utilization and minimize waste, losses, and operational inefficiencies.

• Maintain appropriate stock levels and effective internal control systems.

5. Compliance & Business Development

• Ensure compliance with applicable hospitality regulations, licensing requirements, labor laws, health and safety standards, and other relevant legal obligations.

• Represent M8trix Hotel professionally in dealings with guests, suppliers, business partners, and regulatory authorities.

• Identify opportunities for business development, market positioning, and improved customer retention.

• Prepare regular operational and financial performance reports for hotel ownership or senior management.

Qualifications & Requirements

• Education: - Bachelor's or Master's degree in Hotel and Tourism Management, Hospitality Management, Business Administration, or a related field.

• Professional Experience:- Minimum of 5 years of relevant hospitality industry experience. At least 3 years of experience in a senior hotel management role, preferably as a General Manager, Hotel Operations Manager, or in an equivalent leadership position within a reputable hotel.

• Demonstrated experience managing multiple hotel departments and achieving operational and financial targets.

Technical Competencies

• Strong understanding of hotel operations, hospitality service standards, and departmental coordination.

• Proven knowledge of budgeting, financial reporting, revenue management, pricing, and cost control, including food and beverage COGS.

• Familiarity with hotel Property Management Systems (PMS), Point-of-Sale (POS) systems, and inventory management software.

• Strong analytical, organizational, and problem-solving abilities.

Leadership & Communication

• Excellent leadership, team-building, decision-making, and conflict-resolution skills.

• Strong interpersonal and negotiation abilities.

• Fluency in Amharic and English is required.

• High levels of integrity, professionalism, accountability, and a results-oriented mindset.

What We Offer

An attractive and negotiable salary package based on qualifications and experience.

The opportunity to lead and shape the performance of a growing hospitality business.

A professional working environment with opportunities to implement innovative ideas and operational improvements.

Application Instructions: Interested and qualified applicants are invited to submit their updated CV and a cover letter highlighting their relevant experience and achievements.

Application Email: cabbyjobs@gmail.com

Contact Information:0951585858

M8trix Hotel — Excellence in Hospitality, Every Day.