Job Type: Onsite - Full Time
Experience: Intermediate
Vacancies: 1
Skills: Sales Promotion

Call Center agent /Telemarketer

About the Role

At Geez SMS, we are pioneers in providing top-notch SMS gateway services, empowering businesses to connect seamlessly with their customers. We are seeking a dynamic and customer-focused individual to join our team in a Call Center/Telemarketer role. This position is crucial in ensuring client satisfaction, resolving issues, and fostering long-term relationships to drive business growth.

Key Responsibilities
• Serve as the primary point of contact for client inquiries, providing timely and effective resolutions.
• Troubleshoot technical issues related to our SMS gateway service and escalate complex issues as needed.
• Guide clients through onboarding, setup, and usage of our platform.
• Proactively monitor client accounts to identify potential issues and address them promptly.
• Build and nurture strong relationships with clients, understanding their needs and preferences.
• Conduct regular check-ins with clients to gather feedback, address concerns, and offer solutions.
• Collaborate with internal teams to ensure client needs are met and exceeded.
• Identify opportunities for upselling or cross-selling additional services to clients.
• Organize and conduct client training sessions or webinars to enhance their understanding of our services.
• Keep clients informed about product updates, new features, and industry trends.
• Develop personalized strategies to enhance client engagement and retention.
• Act as a brand ambassador, promoting Geez SMS's value proposition and maintaining a positive image.

Requirements
• Excellent communication skills, with the ability to empathize and build rapport with clients.
• Prior experience in telemarketing, sales, or call center is favorable.
• Strong problem-solving abilities and attention to detail.
• Bachelor's degree in Computer Science, Engineering, Business, Communications, or a related field (preferred).
• 2-3 years of proven experience in client relations, customer support, or a similar role.
• Tech-savvy with a good understanding of SMS gateway services and related technologies.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.Apply Here https://rmaster.net/jobs/call-center-agent-telemarketerbktqg

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