Call Center Operator

About the Role
MEREQTECH IT SOLUTION P L C is looking for a high-energy Call Center Operator to handle inbound customer support and outbound cold calling. In this role, you will address customer inquiries, resolve service issues, and proactively pitch services to prospective leads.

Responsibilities
- Answer calls and messages, resolve inquiries regarding products and billing, log interactions in CRM, and ensure customer satisfaction.
- Perform cold calls to prospective clients, qualify leads, handle objections, and convert prospects or schedule follow-ups.
- Work assigned shift schedules reliably and track daily performance metrics including calls, conversions, and resolution rates.

Requirements
- Intermediate-level experience; prior experience in customer support, cold calling, or sales is strongly preferred.
- Excellent verbal communication, active listening, and strong objection-handling skills.
- Basic computer skills and familiarity with CRM and call center software.
- Willingness to work rotating shifts including days, evenings, and weekends.

Benefits
- Competitive base salary plus performance bonuses and commissions.
- Training and career development opportunities.